Jira Service Management

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However, important information such as a change of address or termination of employment, please send it via traditional post or ePuap (Electronic Platform of Public Administration).","callToAction":"Additional information on my case ","introHtml":"I want to submit additional information; #documents in my case; #case in progress, #change of address, #issue of card without address, #payment for card printing, #power of attorney","icon":10587,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[27],"key":""},{"id":"127","name":"Application left without consideration\t","descriptionHtml":"If you have received information that your application has been left unprocessed and you are unsure about its implications, please send this request for clarification.","callToAction":"Application left without consideration\t","introHtml":"My application was rejected, what should I do next after the decision; #left without consideration, #rejection of the application, #illegal stay, #application left unprocessed","icon":10588,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[31],"key":""},{"id":"107","name":"Brexit – Citizens of UK\t","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Brexit – Citizens of UK\t","introHtml":"I want to legalize my stay in Poland – I am from the United Kingdom; #Brexit, #Englang, #UK","icon":10599,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[30],"key":""},{"id":"104","name":"Cancellation of appointment","descriptionHtml":"","callToAction":"Cancellation of appointment","introHtml":"I want to cancel my appointment; #case in progress #submission of the application, # fingerprints, # I cannot come","icon":10568,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[27],"key":""},{"id":"133","name":"Change of employer/purpose of stay","descriptionHtml":"If you have submitted an application for residence and wish to provide us with information about a change of employer or other important circumstances related to your main purpose of stay in Poland, please send this notification. You will then receive detailed instructions on what you should do.","callToAction":"Change of employer/purpose of stay","introHtml":"I change my job, purpose of stay; #case in progress, #new annex 1, #statement of change of purpose of stay","icon":10593,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[27],"key":""},{"id":"132","name":"Change of place of card collection","descriptionHtml":"Please complete the form below if you want to collect your residence card at a different location. Enter the case number and the name of the town (Poznań, Kalisz, Konin, Leszno, Piła).","callToAction":"Change of place of card collection","introHtml":"I want to change the place of card collection; #after decision, #delegation (regional offices), #Poznań, #Kalisz, #Konin, #Leszno, #Piła, #residence card, #case in progress","icon":10592,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[27],"key":""},{"id":"114","name":"Collection of residence card\t","descriptionHtml":"Send this request if you need details on how to collect your residence card.","callToAction":"Collection of residence card\t","introHtml":"I want to collect my residence card; #residence card, #after decision, #fee, #Poznań, #Kalisz, #Konin, #Leszno, #Piła, #appointment","icon":10576,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[31],"key":""},{"id":"121","name":"Confirmation of document submission","descriptionHtml":"If you have sent documents to us, but the status of the case has not changed to 'additional documents provided,' it is most likely due to the high volume of correspondence we have received. If two weeks have passed since the day of document delivery and they still have not been registered, you can attach a scanned copy of the proof of postage and /or proof of delivery.","callToAction":"Confirmation of document submission","introHtml":"I want to know if the documents have reached the office; #case in progress, ##confirmation of document submission, #documents sent, #no change in status, #document registration, #submission point, #postage","icon":10582,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[27],"key":""},{"id":"105","name":"Decision not delivered","descriptionHtml":"If you require the reference number for the registered letter or wish to verify whether the decision has been sent to the correct address, please complete the form below. All decisions are sent by registered post with a confirmation of receipt to the address you provided. If you have a designated representative, the decision will be sent to them. If we have not received any address updates from you, we will assume that the letter was successfully delivered to your current address. If that is the case, you can request a duplicate of the decision. If the letter underwent two delivery attempts but was not successfully received, it will be sent back to us. In this circumstance, we will regard it as having been delivered.","callToAction":"Decision not delivered","introHtml":"I want to report that I have not received a decision, and from the online status it appears that the decision has already been issued; #decision, #post/postage, #non-delivery notice (awizo), #after decision, #letter, #address, #postman/mailman","icon":10569,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[28],"key":""},{"id":"110","name":"Details of my case","descriptionHtml":"The case number and access code are provided to you: • to the email address provided in the signed application after registration in the system. If two weeks have passed since the application and you still have not received the case number and access code, you can complete the form below.","callToAction":"Details of my case","introHtml":"I want the case number and the access code; #case in progress, #access data, #case status, #password","icon":10566,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[29],"key":""},{"id":"124","name":"Discontinuance of the proceedings","descriptionHtml":"If you do not want us to continue processing your application and would like to receive instructions on what to do, please send this request.","callToAction":"Discontinuance of the proceedings","introHtml":"I would like to resign from the examination of the application; #case in progress, #discontinuation, #case closure, #interview, #Pole's Card","icon":10585,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[27],"key":""},{"id":"111","name":"Duplicate decision","descriptionHtml":"Send this request if you need details of what to do to get a copy/duplicate of the decision.","callToAction":"Duplicate decision","introHtml":"I would like to receive a duplicate decision; #decision, #duplicate, #lost decision, #post/postage, #copy of decision","icon":10573,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[31],"key":""},{"id":"109","name":"Error in decision","descriptionHtml":"Please complete the form below if you have received a decision containing incorrect data. Please provide details of the error.","callToAction":"Error in decision","introHtml":"I want to report an error in my decision; #after decision, #decision, #date of birth, #last name, #citizenship, #employer, #typo/letter, #obvious mistake, #rectification of a decision","icon":10571,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[28],"key":""},{"id":"108","name":"Error on the card","descriptionHtml":"If the residence card you have been issued contains incorrect details and errors please complete the form below. Please provide details of the errors.","callToAction":"Error on the card","introHtml":"I want to report an error on the residence card; #after decision, #residence card, #last name, #date of birth, #typo/letter, #obvious mistake, #rectification of a decision","icon":10572,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[28],"key":""},{"id":"113","name":"EU citizens","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"EU citizens","introHtml":"I want to submit an application for registration of residence of an EU citizen, permanent residence of an EU citizen; #EU citizen, #citizen of EU","icon":10575,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[30],"key":""},{"id":"135","name":"Fee refund","descriptionHtml":"If you have send us a request for a residence card fee refund, overpayment, deposit and, it has been several weeks without processing, you can use this notification to inquire about the status of your request.","callToAction":"Fee refund","introHtml":"I have not received a fee refund; #wrong payment, #wrong account, #amount, #recovery of money, #residency card, #refund on account, # residence and work permit","icon":10594,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[28],"key":""},{"id":"134","name":"Fee refund - general queries ","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Fee refund - general queries ","introHtml":"I want to get a fee refund; #residence card, #stamp duty, #application, #payment, #residence permit, #work permit, #wrong payment","icon":10595,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[30],"key":""},{"id":"130","name":"Invitations","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Invitations","introHtml":"I would like to invite a foreigner to Poland; #invitation #family","icon":10590,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[30],"key":""},{"id":"122","name":"Issue with printing the residence card \t","descriptionHtml":"If your file contains proof of payment for the card, along with either address confirmation or a request for card printing without an address, we will initiate the card printing procedure. The card production process is expected to take around 2-3 weeks. If the status of your case remains unchanged to 'residence card printing ordered' even after the specified time has passed, please complete the form provided below.","callToAction":"Issue with printing the residence card \t","introHtml":"I want to know why my card is not ready for collection yet; #residence card, #after decision, #proof of payment, #status","icon":10583,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[28],"key":""},{"id":"117","name":"Long-term EU residence permit","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Long-term EU residence permit","introHtml":"I would like to apply for a long-term resident of the EU; #resident, #5 years in Poland # long-term residence","icon":10578,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[32],"key":""},{"id":"106","name":"No change in the status","descriptionHtml":"","callToAction":"No change in the status","introHtml":"I want to know why the status of the case does not change; #case in progress, #case status, #when residence card will be ready, #no change of status, #when there will be a decision","icon":10566,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[29],"key":""},{"id":"128","name":"On-line applications","descriptionHtml":"","callToAction":"On-line applications","introHtml":"How to properly fill out an application. Case handling module; #MOS #electronic application.","icon":10589,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[30],"key":""},{"id":"118","name":"Permanent residence","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Permanent residence","introHtml":"I want to apply for permanent residence; #permanent residence #Pole's Card #long-term residence","icon":10598,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[32],"key":""},{"id":"112","name":"Pole's Card","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Pole's Card","introHtml":"I want to apply for a Pole’s Card: #Pole’s Card, #extention of Pole’s Card","icon":10574,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[30],"key":""},{"id":"119","name":"Polish documents for foreigners","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Polish documents for foreigners","introHtml":"I want to apply for Polish documents for foreigners; #Polish travel document, # Polish temporary travel document, #Polish identity card, # school trips","icon":10579,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[30],"key":""},{"id":"115","name":"Power of Attorney","descriptionHtml":"Send this request if you require specific information on the process of appointing or revoking legal representation in a case.","callToAction":"Power of Attorney","introHtml":"I want to appoint/change/cancel power of attorney/representative in my case; #power of attorney","icon":10577,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[27],"key":""},{"id":"129","name":"Replacement of the residence card","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Replacement of the residence card","introHtml":"I want to replace the residence card; #lost card, #new card #data on card","icon":10574,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[30],"key":""},{"id":"103","name":"Review of my case files ","descriptionHtml":"When sending the request to access your file, please note that requesting access to the file only allows you to review its contents. This does not involve providing information, discussing the case, or submitting additional documents.","callToAction":"Review of my case files ","introHtml":"I would like to review my case file; #case in progress,#review of files, #review of documents, #review of files","icon":10567,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[27],"key":""},{"id":"125","name":"Status of my case","descriptionHtml":"","callToAction":"Status of my case","introHtml":"I want to know the status of my case; #case in progress, #on the website www, #application status","icon":10566,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[29],"key":""},{"id":"116","name":"Temporary residence","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Temporary residence","introHtml":"I want to apply for a temporary residence; #temporary #residence and work permit #temporary residence permit #family #children #work","icon":10597,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[32],"key":""},{"id":"123","name":"Visa extension/visa-free travel","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. Select the relevant category, send your request and you will receive instructions on where to find it.","callToAction":"Visa extension/visa-free travel","introHtml":"I want to extend my visa / visa-free travel #visa #extension","icon":10584,"iconUrl":"https://wuwpoznan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[32],"key":""},{"id":"131","name":"Work permit (issue/extension)\t","descriptionHtml":"At migrant.poznan.uw.gov.pl you will find all the information you need. 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